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Privacy Policy
Alpha Cleaning & Support Services Limited
What We Collect
When you contact us through our website, social media, or booking system, we may collect the following information:
• Name
• Email address
• Phone number
• Property address (for service delivery)
• Details about the services you require
We collect this information so we can:
• Respond to your enquiry
• Provide quotes and book services
• Deliver our cleaning services
• Improve our customer experience
Customers (Service Users)
If you book a service with us, we will keep your details on file so that we can:
• Manage your bookings and appointments
• Contact you regarding your service
• Provide ongoing or repeat services (including care plans/subscriptions)
• Maintain internal records for business and legal purposes
If you are on a care plan or subscription, we will store relevant information to manage your scheduled services and payments.
Marketing & Contact Preferences
We may contact you regarding:
• Appointment reminders
• Follow-up services (e.g. 6-month cleans)
• New services or offers
You can opt out of marketing at any time by contacting us:
What We Collect
When you contact us through our website, social media, or booking system, we may collect the following information:
• Name
• Email address
• Phone number
• Property address (for service delivery)
• Details about the services you require
We collect this information so we can:
• Respond to your enquiry
• Provide quotes and book services
• Deliver our cleaning services
• Improve our customer experience
Customers (Service Users)
If you book a service with us, we will keep your details on file so that we can:
• Manage your bookings and appointments
• Contact you regarding your service
• Provide ongoing or repeat services (including care plans/subscriptions)
• Maintain internal records for business and legal purposes
If you are on a care plan or subscription, we will store relevant information to manage your scheduled services and payments.
Marketing & Contact Preferences
We may contact you regarding:
• Appointment reminders
• Follow-up services (e.g. 6-month cleans)
• New services or offers
You can opt out of marketing at any time by contacting us:
info@alphacleaningservices.co.
Payments & Subscriptions
If you make a payment or join a care plan:
• Payments are processed securely via trusted third-party providers (e.g. Stripe or GoCardless)
• We do not store your full payment details
Third Parties
We only share your data where necessary to deliver our services, including:
• Payment providers (for secure transactions)
• Booking and job management systems (e.g. ServiceM8)
We do not sell or share your data for marketing purposes.
Disclosing Your Data
We will never disclose your personal data unless required to do so by law or to protect our legal rights.
Social Media
We use social media to communicate with customers and promote our services.
Any information shared publicly (such as comments) is visible to others. Please avoid sharing sensitive personal information via public platforms.
Payments & Subscriptions
If you make a payment or join a care plan:
• Payments are processed securely via trusted third-party providers (e.g. Stripe or GoCardless)
• We do not store your full payment details
Third Parties
We only share your data where necessary to deliver our services, including:
• Payment providers (for secure transactions)
• Booking and job management systems (e.g. ServiceM8)
We do not sell or share your data for marketing purposes.
Disclosing Your Data
We will never disclose your personal data unless required to do so by law or to protect our legal rights.
Social Media
We use social media to communicate with customers and promote our services.
Any information shared publicly (such as comments) is visible to others. Please avoid sharing sensitive personal information via public platforms.
How We Store Your Data
Your data is stored securely using trusted systems that comply with UK data protection standards.
We take appropriate measures to:
• Protect your data from unauthorised access
• Keep your information accurate and up to date
Your Rights
Under the General Data Protection Regulation (GDPR), you have the right to:
• Request access to your data
• Request corrections
• Request deletion (where applicable)
• Object to how your data is used
To exercise your rights, contact us:
info@alphacleaningservices.co.
Contact Us
Alpha Cleaning & Support Services Limited